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Service Advisor | Portland, OR
We're seeking a Service Advisor who has a commitment to customer service and is a well-trained and highly organized professional. We are an established company that strives to be the best at taking care of our customers. We look for new employees that are honest, motivated, responsible, dependable, work safely and come to work daily. Come join our TEAM!

Primary Purpose and Essential Functions: To supervise the daily operations of the service department working directly with the technicians ensuring they have the necessary skills, training and tools to perform their job.

General Duties/Responsibilities

Provide leadership for our branch service department

Assists and supervises technicians, including inspection and review of work to assure quality job performance

Schedule and coordinate new service appointments based on nature of complaint and shop capacity.

Review and process technician stories on a daily basis.

Assists with troubleshooting equipment problems, if needed. Making recommendations for effective repair path

Responsible for preparing service quotes and customer relations both over the phone and in person for walk in customers

Oversee that the service department is a clean and safe work area

Approves technician time and actively participates in monitoring shop performance, WIP, technician efficiency and other reporting as required by management. 

Work with Corporate Service Manager to achieve overall company goals for service as well as branch location goals

May perform additional duties as assigned by leadership

Qualification Requirements

HS diploma or equivalent with Trade School Tech certification a plus and at least three years as a Service Advisor in either an equipment or automotive service shop

General office skills with a working knowledge of Microsoft Word, Excel, typing 45 wpm and general knowledge of a 10-key calculator CRT/Data Entry. Aspen system experience a plus

Three year clean driving record and insurable

Ability to lift a weight of 50# or more, on occasion 

Ability to solve practical problems and ability to read/interpret instructions furnished in written, oral, diagram or schedule form

Successful candidate will have a positive attitude, proven leadership skills and enjoy being part of a team

Competitive Wage
Day Shift: Monday through Friday
Benefit package available, including Medical, Dental, Vision, Life, Disability, Vacation, Sick, Holiday Pay and 401(k) Plan
Warehouse and Parts Counter Representative | Portland, OR
Don’t miss this opportunity! This is a full-time position for a motivated individual who wants to be part of a Team. We are an established company that strives to be the best at taking care of our customers and employees. We look for new employees that have a great attitude, are honest, motivated, responsible, dependable, work safely and come to work daily.

Warehouse Responsibilities:

Manage the warehouse for organization, cleanliness, attention to detail, etc.

Prepare parts and/or equipment for shipping, including necessary documents

Receive parts and/or equipment that comes into our facility from freight companies – document and verify quantities and condition

Must be able to operate a forklift and get certification

Assist with inventory counts

Assist the parts & service departments, as needed

Parts Responsibilities:

Sell parts for all associated product lines to customers calling or walking into the store

Fill parts requests for service technicians and salesman

Use computerized inventory systems, parts libraries and CAD drawings to look up and process parts orders

Order parts from suppliers and communicate lead times

Work with the Manager to ensure consistent work flow

Help support safety policies

Knowledge and Requirements:

Ideal applicant will have at least 1 year of work experience in shipping/receiving

Automotive parts experience preferred, but not required

Knowledge of shipping notices, bills of lading, invoices, orders, and other records to determine shipping priorities and shipping methods that are required to meet shipping and receiving schedules, is required

Must be a motivated individual, that is a self-starter

Forklift driving experience required

Must be organized and have the ability to multi-task

Must have good computer skills

Must be in good physical condition; you will be required to lift up to 50 pounds routinely during the course of your shift, and occasionally up to 75 pounds. This position will require lifting, carrying, pushing, bending, twisting and pulling on a daily basis.

Current driver's license with a reliable means of transportation and must be insurable

Ability to read, write and communicate with co-workers and managers

Competitive Wage Depending on Experience
Day Shift: Monday through Friday
Position is contingent on passing a pre-employment drug screen