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Pacific Golf & Turf is the Northwest's premium supplier of John Deere Golf and EZGO products.  We are seeking a Service Advisor who is highly organized and loves to provide excellent customer service. We are a growing company that strives to be the best at taking care of our customers and we’re looking for a qualified and motivated candidate to help us grow and be part of our winning team.  We love to come to work, work hard, have fun, and be honest dependable partners for our customers.

Primary Purpose and Essential Functions:  
To provide exceptional customer service as well as administrative support for the service department.

General Duties/Responsibilities:

• Answer phone calls directed to the service department and follow up with customers in a professional manner
• Schedule and coordinate service appointments with Branch Manager assistance
• Review & process technician notes.  Ensure accuracy and that notes are presented in a way that is easy to understand
• Preparing service quotes and relay to customers with Branch Manager assistance
• Open, review, and close repair orders.  Ensure accuracy and file warranty claims
• Follow up on shorted warranty claims and recover as much as possible with Branch Manager assistance
• Monitor recalls from manufacturers and ensure compliance
• Assist with receiving new John Deere/EZ GO/Allied Equipment
• Assist Golf and Turf Sales with admin duties
• Work with Service Manager to achieve overall company goals as well as branch location goals
• May perform additional duties as assigned by leadership

.Qualification Requirements:
• HS diploma or equivalent with some applicable shop, service, or maintenance management/administration experience
• Proficient and productive with Microsoft Word & Excel, typing 45 wpm, and 10-key calculator CRT/Data Entry and the ability to learn new systems
• Ability to lift a weight of 50# or more, on occasion
• Ability to solve practical problems and to read/interpret instructions furnished in written, oral, diagram or schedule form
• Successful candidate will have a positive attitude, proven communication skills, enjoy being part of a team, and a desire to provide great customer service
 
Day Shift:  Monday – Friday
Wage: - $20-$22 per hour DOE
Competitive benefit package including: Medical, Dental, Vision, Life, and Disability.  Vacation, Sick, and Holiday Pay.  401(k) plan with company match.
 

 

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Job Overview


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Pacific Golf & Turf is the Northwest’s premium supplier of John Deere and turf care products to Golf Course and Sports Turf facilities. We are currently seeking a Technician/Mechanic specializing in John Deere Turf Equipment at our Kapolei, Hawaii branch on Oahu.  The ideal candidate has a commitment to customer service, is a well-trained and highly organized professional.  We are an established company striving to provide the best customer service possible. We look for new employees that are honest, motivated, responsible, work safely, and come to work daily.  If you are a dependable team player looking for an exciting opportunity with a growing company, come join our Team!

General Duties/Responsibilities:

•             Responsible for diagnosing and repairing John Deere turf equipment
•             Setup and complete PDI for new John Deere equipment
•             Refurbish and prepare used units for sales deliveries
•             Pick up and deliver of customer equipment/carts (company provided vehicles)
•             Travel to golf courses, complexes and/or businesses in order to assist customers and address concerns
•             Maintain equipment, shop, property, and tools.
•             Maintain accurate and reliable records
•             Help maintain a safe, clean, and organized environment for customers and employees
•             Create a professional and positive experience for customers
•             Work 40 hours per week with possible overtime based on customer and seasonal demands
Ability to read, write and communicate with managers and co-workers
Other duties as assigned by management

Qualification Requirements:

•             Minimum 3 years of experience as a John Deere technician or verifiable training and work experience combined, required  
•             Knowledge of golf industry, preferred
•            Golf cart and non-John Deere turf equipment experience a plus
•             Experience driving while towing a trailer, preferred
•             Basic set of tools (company will provide John Deere specific tools as needed), required
•             Must be in good physical condition; you will be required to continuously lift up to 50 pounds routinely during the course of your shift, this position will require heavy lifting, carrying, pushing, bending, twisting and pulling on a daily basis  
•             Must possess a current driver's license and must be insurable. Must be able to pass a DOT physical
•            Able to travel to neighboring islands
 
 
Day Shift:  Monday – Friday
Wages: Starting at $28+ per hour depending on experience
Benefit package available, includes Medical, Dental, Vision, Life, Disability, Vacation, Sick, Holiday Pay & 401(k) Plan with company match. Company paid training/certifications
Respond with a resume for employment consideration.
 

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